Refund Policy

War Room Inc (“we,” “us,” or “our”) operates this website and related services, including membership sales and renewals. This Refund Policy describes our refund practices and your options when you are not satisfied with a purchase. We have adopted this policy to meet the expectations of payment processors, acquiring banks, and card networks, and to comply with applicable regulations.

1. Company and Contact

War Room Inc is the merchant of record for all transactions. For refund requests, questions, or disputes, contact us. Our address: 4201 Main St Suite 200-291, Houston, Texas 77002, United States. Website: reachtwr.com.

2. Refund Eligibility

Refund eligibility depends on the product or service purchased. Please review the terms of your purchase at the time of checkout. We evaluate refund requests on a case-by-case basis, considering the nature of the product, timing of the request, and any applicable terms.

Membership and renewal payments. Due to the digital and experiential nature of our membership, refunds may be limited or not available after access has been granted. Contact us with any concerns before or shortly after purchase.

3. How to Request a Refund

To request a refund, contact us with the following information:

• Your full name and email address used at purchase
• Order or transaction identifier (if available)
• Date of purchase
• Product or service purchased
• Reason for the refund request

We will acknowledge your request promptly and respond with our decision and any next steps within a reasonable period, typically within ten (10) business days.

4. Refund Process

If your refund is approved, we will attempt to process it through the same payment method used for the original transaction. Refunds are typically initiated within five (5) business days of approval. The time for the funds to appear in your account depends on your financial institution and card issuer, generally three (3) to ten (10) business days. We do not charge fees for refunds; however, your bank or card issuer may apply their own policies.

5. Chargebacks and Disputes

Chargebacks vs. refunds. A chargeback is when you dispute a charge directly with your card issuer (bank or credit card company) rather than requesting a refund from us. We encourage you to contact us first so we can resolve the issue. Chargebacks involve additional fees and documentation for both parties and can result in monitoring or penalties from card networks if excessive.

Our response to disputes. If you initiate a chargeback, we will respond with appropriate documentation to your card issuer in accordance with card network rules and our payment processor’s requirements. We retain transaction records and evidence to support valid charges. For payment-related disputes, you may have rights under your card issuer’s terms and applicable card network rules (Visa, Mastercard, American Express, Discover).

6. Failed or Declined Transactions

If your payment was declined or failed but you were charged, we will work with our payment processor to reverse the charge as appropriate. Reversals are typically completed within a few business days per processor and regulatory guidelines.

7. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes may be communicated via email or a notice on our website where required by law.

8. Contact

For refund requests, questions, or disputes: Contact us