Privacy Policy

War Room Inc (“we,” “us,” or “our”) operates this website and related services, including membership sales and renewals. This Privacy Policy describes how we collect, use, protect, and retain information when you visit our site, make a purchase, or communicate with us. We have adopted this policy to meet the expectations of payment processors, acquiring banks, and card networks, and to comply with applicable data protection and financial regulations.

1. Data Controller and Contact

War Room Inc is the data controller. For privacy-related questions, requests, or complaints, contact us. Our address: 4201 Main St Suite 200-291, Houston, Texas 77002, United States. Website: reachtwr.com.

2. Payment and Financial Information

Payment processing. Payment card transactions are processed by our third-party payment processor. We do not collect, store, or process full payment card numbers (PAN), card verification values (CVV/CVC), or magnetic stripe data. Cardholder data is entered directly into the processor's secure checkout environment and never touches our servers. We also accept cryptocurrency (USDC) payments directly.

Billing and transaction data. When you complete a purchase through our checkout, we and our payment processor may receive and retain: name, email address, billing address, transaction amount, product or service purchased, order identifiers, and metadata used for order fulfillment (e.g., affiliate or campaign codes). We use this information to fulfill your order, provide customer support, prevent fraud, and comply with legal, tax, and regulatory obligations.

PCI DSS compliance. We comply with the Payment Card Industry Data Security Standard (PCI DSS) through our use of hosted checkout pages provided by our payment processor, which ensures we do not handle cardholder data in our environment. We maintain appropriate technical and organizational measures for any billing or transaction data we do receive.

3. Other Information We Collect

We may also collect:

• Usage data: IP address, browser type, device information, pages visited, and referring URL when you use our website.
• Communications: If you use chat or contact features (e.g., Intercom), we collect the content of your messages and any contact details you provide.
• Other information you provide: Any information you voluntarily submit through forms or communications.

4. How We Use Your Information

We use the information we collect to:

• Operate and improve our website and services.
• Process transactions, fulfill orders, and manage memberships.
• Prevent fraud, misuse, and unauthorized transactions.
• Respond to inquiries and provide support.
• Send relevant information about The War Room where you have agreed or where we have a legitimate interest.
• Comply with legal, regulatory, tax, and audit obligations, including those of card networks and acquiring banks.

5. Data Retention

We retain your information for as long as needed to provide our services, respond to your requests, prevent fraud, and comply with legal obligations. Transaction and billing records are retained for a minimum period required by tax law, financial regulations, and card network rules (typically seven (7) years or longer where mandated). Data related to chargebacks, disputes, or fraud investigations may be retained for the duration of the matter and any applicable statute of limitations. When no longer needed, we delete or anonymize data in accordance with our internal policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies (e.g., local storage) for essential operation, analytics, and features such as chat. You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.

7. Third-Party Services and Subprocessors

We use third-party services that may process your data:

• Intercom: Chat and customer messaging. intercom.com/legal/privacy.
• Cloudflare Stream: Video hosting and playback. cloudflare.com/privacypolicy.
• Hosting and infrastructure: Our site may be hosted or supported by providers that process data on our behalf under contractual safeguards.

We do not sell your personal information to third parties. We require processors to maintain appropriate security and confidentiality.

8. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including encryption in transit, access controls, and secure handling of financial and personal data. Payment card data is not stored or transmitted by us. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries outside your residence. Where required by law, we ensure appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) for such transfers.

10. Your Rights

Depending on your location, you may have the right to: access the personal data we hold about you; correct or update that data; request deletion or restriction of processing; object to certain processing; and data portability (where applicable). To exercise these rights, contact us. You may also have the right to lodge a complaint with a supervisory authority. For payment-related disputes or chargebacks, you may also have rights under your card issuer’s terms and applicable card network rules.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact

For privacy questions, requests, or complaints: Contact us